Differences

This shows you the differences between two versions of the page.

--- wiki:bugs [2014/08/04 17:17]
sunweaver [Cloning bugs]
+++ wiki:bugs [2016/12/21 20:13]
stefanbaur [Reporting Bugs]
@@ Line 7: / Line 7: @@
 The choice has been well thought of, you may find that there are better bug tracking systems in the world. For X2Go, we think we have found what we wanted.
-===== Open / Closed Bugs =====
+===== Viewing Bug History =====
@@ Line 23: / Line 23: @@
 How to report a bug is fully explained [[http://bugs.x2go.org/Reporting.html|here]]. In a nutshell send a mail like the one below (everything that is written in <pointed-brackets> needs being replaced by some proper value.
+**We strongly encourage you to subscribe to the X2Go-Dev mailing list before submitting your bug.** Its subscription page is here: http://lists.x2go.org/listinfo/x2go-dev
+Subscribing has the following advantages:
+  - Your bug report will show up on X2Go-Dev immediately, as opposed to being queued for moderation and manual inspection by a list admin (which may take a few days, as it is a volunteer task)
+  - You will receive all the relevant discussion regarding your report, even if someone forgets to CC the bug tracker in their reply
 ==== Plain bug submission ====
+Definition of fields/formatting requirements:
 <code>
 To: submit@bugs.x2go.org
@@ Line 30: / Line 37: @@
 Package: <name-of-x2go-component>
 Version: <a.b.c.d>
+<one empty line - so hit [enter] twice after typing the version number>
 <your-not-too-long-description-of-the-discovered-problem>
 </code>
+Example:
+<code>
+To: submit@bugs.x2go.org
+Subject: Package contains bobcat
+Body:
+Package: x2goserver
+Version: 4.0.1.0
+When installing x2goserver on Debian stable using apt-get install x2goserver,
+instead of running the postinstall script, a bobcat is released:
+    //
+    \\  //                                               ,
+     \\//    ,@@@@@@@@@@,              ,@@@@@@@@,       @@@
+      \ \    @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ @@@@@@@@,
+       \ \  (@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ @@@@@<>@@@@
+ --__---\ \__\@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@_@@@@@@@@@@@@o
+              \@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ @@@@@@@@@@@@
+    __----__  /@/@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@     -----__ U
+              \@\ @@@@@@@@----__-----_   @@@@@@@@
+ __---------__-)@)-@@@@@@_____---------___@@@@@@_----___-------
+              /@/   @@@@ @@@@@       @@@@@ @@@@@
+             /@/    @@@  @@@@       @@@@@   @@@@@
+            (@(     @@    @@       @@@@@     @@@@
+             \@\    @@    @@        @@@@      @@@
+              \/     @@@   @@@       @@@       @@@
+                      @@@   @@@      @@@        @@@
+                      '''   '''      '''        '''
+A detailed log of the installation progress can be found at https://xkcd.com/325/
+</code>
+In the description, please describe:
+  - The steps you took to produce the bug
+  - Any exact error messages
+  - What you expected to happen
+  - What actually happened
+Also, please list the following info:
+  - The client machine's OS (e.g., "Windows 7 64-bit SP1" or "Ubuntu 12.04 32-bit")
+  - The client machine's version of X2GoClient, PyHoca-GUI or Pyhoca-CLI
+  - Any relevant session settings in X2GoClient, PyHoca-GUI or Pyhoca-CLI
+  - The server's OS
+  - The server's version of the x2goserver package
+  - The server's version of the x2goserver-xsession package
+  - The server's version of the nxagent package
+  - The server's version of any other relevant packages (e.g., if the bug as about MATE integration, the version of x2gomatebindings)
+  - Any relevant settings in X2GoServer (that you changed from the defaults)
 ==== Bug submission with a Patch ====
@@ Line 140: / Line 196: @@
 Thanks for reporting this issue,
 <my-name>
-"""
 </code>

X2Go - everywhere@home

User Tools

Site Tools

Differences

Page Tools